Refund and Returns Policy
At Pothik Bazar, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. Please read our Refund and Returns Policy before placing an order.
1. Eligible Returns
You may request a return or replacement if:
- You receive a damaged or defective product.
- You receive an incorrect item.
- The product received significantly differs from its description.
Please contact us within 48 hours of delivery and provide your order number, a description of the issue, and clear photos or videos as supporting evidence.
2. Non-Returnable Items
For hygiene and safety reasons, opened or used skincare, cosmetics, and personal care products generally cannot be returned unless they are defective, damaged, incorrect, or otherwise eligible under applicable law.
Products that have been used, damaged through misuse, or returned without the original packaging may not qualify for a return, subject to applicable consumer protection requirements.
3. Return Conditions
To qualify for a return, products should generally be unused, in their original packaging, and accompanied by proof of purchase.
Please contact our customer support team before sending any item back. Unauthorized returns may not be accepted.
4. Refund Process
Once we receive and inspect a returned item, we will notify you whether your refund request has been approved.
Approved refunds will be issued through the original payment method where possible, or another mutually agreed payment method. Processing times may vary depending on the payment provider.
Shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.
5. Replacement Policy
Where appropriate and subject to stock availability, we may offer a replacement for damaged, defective, or incorrectly delivered products.
If a replacement is unavailable, an eligible refund may be offered.
6. Order Cancellation
You may request cancellation before your order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may apply.
If we cancel an order or cannot fulfil it after payment has been received, we will arrange an appropriate refund.
7. Return Shipping Costs
If an item is damaged, defective, or incorrectly delivered due to our error, we will coordinate an appropriate return or replacement solution.
For other approved returns, the customer may be responsible for return shipping costs, where permitted by applicable law.
8. How to Request a Return or Refund
To submit a request, contact us with your order details and supporting evidence.
Business Name: Pothik Bazar
Website: https://www.pothikbazar.com
Email: info@pothikbazar.com
Phone: +880 1922-350914
Address: Suihari, Sadar, Dinajpur, Bangladesh
Please include your order number and the reason for your request so our team can assist you efficiently.
9. Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws in Bangladesh. Where applicable law provides greater protection, those legal requirements will prevail.
10. Policy Updates
Pothik Bazar reserves the right to update this policy when necessary. Any changes will be published on this page with a revised update date.
Pothik Bazar — Everyday Finds. Extraordinary Value.